Hear what patients are saying about their experiences with the YourHealthAdvocate video answers program:
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Suzanne
Patient’s daughter-in-law
“We get in the car, and my mother-in-law instantly started asking questions like “Oh my gosh, I wish we had asked that”; stuff that wasn’t on my sheet. So we get home and I go onto (YourHealthAdvocate) and ... right off the bat there was like five (questions) that we had laughed about in the car, oh I wish I had asked that. And we could have called the surgeon and we could have called the nurses, no doubt, but we didn’t have to.”
“A doctor tells you something and when you’re stressed you don’t remember. I don’t care who you are, you don’t remember exactly. Yes, you can go on these other little web sites that are on the internet and click around. It isn’t the same as getting this step by step.”
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Tina
Patient
“(In the appointment) I asked as many questions as I could, and I felt somewhat comfortable. But then there is that aftershock … when I thought of other questions I didn’t ask. Ultimately, I said okay I could call the doctor back, but you know what, doctors are quite busy now and for him to afford me another 15-20 minutes, I’m sure they probably could, but a lot of the questions were, and I could be generalizing, standard questions.”
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Dan and Gail
Patient and Wife
“I started at the beginning. I heard the (doctor’s) introduction and then from there I scrolled down and I saw what other things I felt pertained to (our) situation and kept clicking buttons to keep getting more and more information. I think when I clicked on and I read the questions, I felt that they probably outlined the question the way that I would have asked it had I thought of all the questions. So they were clear to me. I understood what they were saying, and I thought it was done very well. (T)o me having a greater understanding of what needs to be, what the expectations are, is comforting to me.”
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